Frequently Asked Question

Do you post parts?

Yes we post all over Australia.

Can you help me work out what part I need?
Yes, just fill out our  Help Me Find A Part form Here
So, what are the common symptoms of sliding doors malfunctioning.

Firstly, you need to determine which is it:

1.  A component issue; in most situations, worn components are simple to replace – therefore if your door is doing any of the following, maintenance is the solution:

  • It is excessively noisy when opened or closed, or even a grinding type of noise
  • It feels bumpy or jumps along when it is slid
  • It does not slide freely and easily
  • It becomes jammed and won’t slide
  • It won’t lock when closed

2. A structural issue that, in most cases, requires a professional.

  • It becomes frozen and will not move.
  • It will not budge when you try to lift it up to remove it.
  • The glass is detaching from the frame.

If this is the situation with your window or door, we recommend seeking the assistance of skilled and qualified professional.

What type of rollers do you supply?

We supply most rollers to suit different windows and doors.  It’s critical to know what sort of roller you’ll need so that, once you’ve completed all of the hard work of changing the rollers, the window or door operates as intended.

Product returns

We understand mistakes do happen, so we will assist you with a product return, our terms and conditions of return are as follows:-

  • Items must be returned no later than 30 days from the original date of purchase
  • All return items must be accompanied with our original order number
  • All returns must be in excellent condition and able for us to re-sell
  • All return postage is to be covered by the purchaser to return the item to us in Goonellabah
  • You can either take an exchange or a refund less our restocking fee of 10% of the original purchase price – no refunds of postage are offered
Special Orders (ie. products we do not hold) cannot be returned unless the supplier agrees to reimburse us prior to us accepting a refund or exchange.

Should the supplier refuse, we cannot offer a refund or exchange on the product as we do not stock it. It is important you accept and understand these conditions prior to your purchase of a special order product.

If you are unsure of your product selection, please send us an image of what you are chasing on our “Help Me Find A Part” page before you finalise your purchase

Replacing rollers in windows, doors, wardrobes, screens etc

Roller replacement is, for the most part, a simple procedure. Whether it’s a patio door, a fly screen, or a wardrobe door, the procedure is nearly the same.

Preparation is the key:

  • Check to see whether you have the following items:
  • Make sure you’re working on a clean surface.
  • Several Philips head screwdrivers of various sizes
  • A drill that runs on batteries
  • a blanket to cover the area where the window or door will be installed
  • Something to work on, such as a table or sawhorses.

Many rollers can be adjusted with a screw or a nut (bottom sliding rollers are normally screwed adjustable, while top sliding rollers are not). Some carriage and roller combinations are even spring-loaded and can be readily removed. Here’s how to get started: –

  1. Determine the mechanism for adjustment.
  2. Allow the window or door to be raised out of its place by loosening the adjustment – check for an anti-lift block that may need to be adjusted to allow the door or window to be pulled up – and – out.
  3. With the adjustment now loose, you should be able to lift the window and door up (into the head) and out and over the tracks, sill or guides
  4. Place the window on the prepared surface.
  5. Before you remove the roller, snap a picture of it in its current location.
  6. The rollers should be easy to find and remove; most are screwed, fastened, clipped, or spring-loaded.
  7. Check your track for any damage and clear it out – note if the track is slightly damaged, sand it – if however, it is significant damage you can get a stainless steel capping track to cover it
  8. Replace the rollers and double-check for movement.
  9. Replace any damaged seals or weather pile
  10. Replacing your windows and doors is as simple as reversing the removal procedure.
  11. Check the latching of the locking mechanism and adjust any rollers to ensure they are in the proper place.

OUR Recommendations:

  • To extend the life of your replacement components, replace both rollers at the same time.
  • When working with glass, exercise caution.
  • Remember to get the assistance of a buddy for this task owing to the weight of the window or door.
  • Prepare a surface on which you intend to install the window or door – cover it with a blanket and make sure it is free of any materials that might shatter the glass.
  • Consult a professional if you are confused about anything.